Question 1

Is there a transaction fee?

Accepted Answer

No, unlike some of our competitors we will not charge you a transaction or admin fees when you choose to sell us your car.

Question 2

What paperwork is needed?

Accepted Answer

Please bring the following: - V5 Document - Photo ID (driving license or passport) - Proof of address within the last 6 months - All sets of keys - Your car's handbook - Locking wheel nut - Service/MOT handbook   * Please note:  If you have owned the car for less than 6 months we will require a main dealer VAT invoice as proof of purchase.  Any backdated ownership will also require this supporting documentation

Question 3

I have a private registration plate - will you buy my car?

Accepted Answer

YES!  We are the only car-buying service that will buy your car on the day and then allow you to process the retention.  We have access to the new DVLA Portal, which will retain the plate at the point of purchase.  All we ask is that you pay a retention fee (£80 for ten years) and a £250 deposit, which will be refunded when the V5C (logbook) is returned to us. Both of these can be paid via either debit or credit card.

Question 4

How do I claim back the remaining months on my road tax?

Accepted Answer

If a refund is due, it will be sent to you automatically by the DVLA when we transfer ownership of the vehicle.

Question 5

Will I get a fast payment?

Accepted Answer

Yes we will pay immediately upon satisfactory inspection

Question 6

How do I sort out the outstanding finance I have against my car?

Accepted Answer

We will pay any settlement figure to a third party within ten business days and any final balance due to you in three business days, after the settlement figure has been paid into the bank account of the registered keeper.

Question 7

I think I might owe more on finance than the car is worth - what happens then?

Accepted Answer

If this is the case, we can still buy your car.  You need to pay the difference between the value of the car and the settlement figure by debit or credit card.

Question 8

What do I need to sell a car for an owner that has passed away?

Accepted Answer

This depends on what documentation you curently hold.  Please contact us for more informatoin.